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Cancellation service and template for Sky

Cancellation service and template for Sky

How to cancel Sky

You no longer want to use Sky's offer and are wondering: “How can I cancel Sky?” Yes, you can also cancel your subscription online. Since July 1, 2022, providers who offer contracts online must also provide a cancellation option on their website. On the Sky Deutschland website, click on the “Cancel” icon in the bottom bar to open the cancellation form.

Written termination

You can also send your cancellation letter to the following address:

  • Sky Germany
  • 22033 Hamburg

Attention: According to Sky, the processing time for a written termination is the longest. There is no provision for termination by email. However, Sky accepts cancellations by telephone on 089/99727900.

Notice period at Sky

The notice period depends on when and how you took out your subscription:

  • Possibility 1: As a new customer (from July 1, 2020), you can cancel for the first time at the end of the month with the end of the minimum contract term. The notice period is one month.
  • Possibility 2: If you took out your subscription before July 1, 2020 or through cooperation partners such as Telekom or Vodafone, the notice period is usually two months to the end of the minimum contract term.

Useful Sky FAQ about cancellation

  • Can you cancel Sky at any time? – Yes, but at the earliest possible date.
  • Can I cancel a single Sky package? – Yes, partial termination is possible.
  • Is it possible to cancel in Sky Chat? – Yes, via the Cancel button on the website.

Cancel Sky ticket

The streaming offer WOW, formerly Sky Ticket, can be canceled online until the last day of the term. The monthly subscription can be canceled on a monthly basis.

Things worth knowing about the Sky and Sky Ticket trial month

Neither Sky nor Sky Ticket currently offer a trial subscription. For a short test period, you can take out a regular Sky Ticket monthly subscription, which can be canceled on a monthly basis.

Customer feedback on Sky cancellation

Many customers report that registering with Sky again after cancellation is associated with a reactivation fee. Cancellation by email is not possible; instead, we recommend speaking to a customer advisor.

About Sky

Sky Deutschland offers various packages and combination options, including Netflix and the Sky Go app.